Mobile / Sports
786win collects and uses your information only to run your account, process transactions through bKash or Bank Transfer, and keep your activity secure. This policy explains what we collect, why we collect it, and what you can do about it — access and eligibility depend on your local law and eligible regions.
When you create an account with us, we collect the details you enter: your name, contact information, login credentials and any payment-method references tied to your wallet, such as the bKash number or bank account you use for deposits and withdrawals. We also collect technical data your device sends automatically — browser type, IP address, session timestamps and pages visited. This information lets us verify your account, process transactions, respond to support requests and keep the platform running correctly for Bangladesh. We do not sell your personal data to third parties for marketing purposes. Where we share data — for example, with payment processors handling your bKash deposit or Bank Transfer — that sharing is limited to what is needed to complete the transaction. We retain your records for as long as your account remains active and for a period after closure as required by applicable policy and legal obligations. Availability of this service and the rights you hold under this policy depend on your local law and the eligible regions in which you access 786win.
Your bKash number is used only to process deposits and withdrawals you initiate. We do not store full wallet credentials beyond what is needed for transaction matching.
Bank account details you provide for Bank Transfer withdrawals are held securely and used only for the specific payout request you submit through your account.
Your account wallet balance and transaction history are stored in your account record. You can review these at any time by opening the wallet section after login.
When you contact support, messages and account references are logged to help resolve your query. These records are not shared outside the support function.
This policy applies to data collected directly through your 786win account — everything from the registration form through to wallet activity and support interactions. It does not extend to third-party sites linked from our pages, or to payment processors and game studios whose own policies govern their own data handling. Understanding the boundary matters: when you leave 786win and follow a link to an external service, that service's policy takes over. We cannot make commitments on behalf of any external provider. Within our platform, this policy applies consistently across mobile browsers and desktop sessions.
Data collected when you log in, update your profile or change your password is fully within this policy. This includes device identifiers and session tokens used to keep your login secure.
Payment activity processed through your account — bKash deposits, Bank Transfer withdrawals — is covered here. The payment processor's own terms also apply to the transaction on their side.
Pages you browse, games you open and sportsbook markets you view generate session data that falls inside this policy. This data informs site performance, not targeted advertising outside the platform.
Game studios such as Pragmatic Play, CQ9 and PG Soft operate their own platforms. Data passed to them through game sessions is subject to their individual privacy terms, not this policy.
You have several concrete options when it comes to your personal data held by 786win. First, you can review the information on file by opening your account profile page after login — your name, contact details and linked payment methods are visible there. If anything is incorrect, you can update most fields directly in the account settings. For changes that require verification, such as correcting a registered mobile number linked to your bKash wallet, contact our support team and they will walk you through the steps shown on the verification screen. You can also raise a question about how your data is used: send it to us through the support channel and we will respond based on the account records we hold. If you decide to close your account, let us know through support and we will explain what happens to your data following closure, including the retention period that applies under our policy. Your rights may vary depending on your local law and the eligible region in which you hold the account.
Open the account profile section after login to see the personal details, contact information and payment references currently stored against your account.
Update your name, email or contact number directly in account settings. For payment-linked fields like your bKash number, use the support route to complete verification steps.
Send your question through the support channel with your account reference. We will check the records we hold and respond with what is applicable to your account.
Contact support to start the account closure process. We will confirm the steps, outstanding balances and the data retention period that follows closure.
If you have a question about how your data is handled, or you need to take action on your information, the routes below are the ones we operate. Use the channel that suits how you prefer to communicate. Always include your account reference so we can locate the right records quickly and respond accurately.
Open the chat widget on the 786win site to reach the support team directly. Use this route for quick queries about what data your account holds or how a specific transaction was recorded.
Send a written privacy or data question to our support email address shown in the contact section of the site. Email is suitable for detailed requests such as account correction or closure.
The help section in your signed-in account area contains policy-related articles. Check there first for answers about cookies, session data and how transaction records are stored.
We approach data handling with a straightforward set of principles: collect what is necessary, store it securely, and give you a clear route to review or correct it. Session cookies keep your login active while you move between the sportsbook, slots and live casino sections of your account. These are not used to build advertising profiles outside the platform. Retention periods are tied to account status — active accounts retain full history, while closed accounts follow the applicable post-closure schedule we communicate through support. If you want to know more about a specific aspect of how your data is managed, the support routes above remain open.
We use session and functional cookies to keep your account login active and remember your last position in the account area. You can manage cookie preferences through your browser settings at any time.
Login credentials are stored using standard encryption practices. If you notice any unexpected account activity, contact support immediately using the live chat route so we can review the session records.
Your account data is kept for as long as your account is active. After closure, we retain records for the period required under our operating policy. Support can confirm the schedule for your specific account.
When this policy changes in a way that affects your rights or how we use your data, we post a notice in your account area. Continuing to use your account after the notice date means you have seen the update.
These are the questions we hear most often about how 786win handles personal data, cookies and account records. If your question is not covered here, the support routes in the section above are available.
We collect the details you enter during registration — name, contact information, login credentials — plus technical data your device sends automatically such as IP address and browser type. Payment references like your bKash number are collected when you add a payment method.
Your bKash reference is kept only for transaction matching and account verification purposes. We do not store full wallet credentials and do not use your bKash number for anything outside the transaction you initiated.
Yes. Log in and open the account profile section to review your stored name, contact details and payment references. For a more complete record request, contact support with your account reference and we will explain what is held.
Most fields — name, email, contact number — can be updated directly in account settings. If the field is linked to a payment method such as your bKash number, reach out to support so the verification steps can be completed correctly.
When you open a game, session data is passed to the studio to run the game correctly. That data is governed by the studio's own privacy terms. We do not share your full account or payment details with game studios.
After account closure, we retain records for the period set out in our operating policy. Contact support before closing to get the specific retention timeline for your account. Eligibility and applicable periods depend on your local law and eligible region.